Mailbox Management
Connect Microsoft 365 and Google Workspace mailboxes, then manage how each one syncs, routes, and sends. · 9 articles
Connect a Microsoft 365, Google Workspace, or demo mailbox from Mailbox Management — the same screen whether it's your first mailbox or your fifth.
How to authenticate and connect shared mailboxes from Microsoft Outlook/M365 using secure OAuth 2.0.
Configure mailbox status, attachment/body processing, alias routing, and category structure resets.
Set your mailbox's default language and add support for additional languages, which auto-creates matching categories.
View mailbox connection details, and switch from category-based processing to forwarding emails straight to contact owners.
Control which processing results become Outlook categories or Gmail labels, whether emails move to subfolders, get marked read, and per-category overrides.
Turn on sending from aliases in Exchange, grant Send as on the mailbox, then send replies from a shared mailbox's alias address.
Upload a list of contacts and their owners so ReplyFabric knows who to route each sender's email to — whether as one option in a category's routing, or as the basis for mailbox-wide Dispatch-Only Mode.
Upload a list of customer accounts so every email that matches the account's name, domain, an alias, its customer number, or its contract number reaches the same owner — even from someone at that company you've never added individually.